FAQ and Policies

Frequently Asked Questions

 

FAQ

For FAQ's Regarding our Kodak slide projector service, please see the video below:


Q: Which brands do you service?

A: LeZot Camera Repair works on all major brands, along with most minor ones. These include cameras, lenses, and other equipment made by: Canon, Casio, Contax, Fuji, Giottos, Gossen, Graflex, Hasselblad, Kalimar, Kodak, Konica, Leica, Leitz, Lomo, Mamiya, Manfrotto, Minolta, Nikon, Olympus, Pentax, Quantaray, Ricoh, Rollei, Schneider, Sigma, Sony, Tamron, Tokina, Vivitar, Yashica, Zeiss, and more!

Q: Do you repair digital cameras?

A: Of course! We can fix most modern digital cameras.

 

Q: Do you buy used gear?

A: Yes we do! We purchase used gear outright, taking into consideration time, cleaning, and necessary repairs. We can get you a quote within a week of receiving your gear! For specifics, give us a call!

 

Q: What if I have a camera that I don't think is worth repairing?

A: Oftentimes the repair process (between parts and labor) outweighs the cost of a new camera. When this is the case, we'll gladly source a new camera for you, clean it, test it, and offer a 90 day warranty on it.

 

Q: Do you have the battery for my vintage camera? I can't find it anywhere.

A: We carry a variety of specialty and camera-specific batteries. We can also adjust the meter on your camera to take newer batteries with different voltages. Give us a call or send us an email!

 

Q: Does it cost anything to have my camera looked at?

A: No, all online orders are estimated at no charge, just sent in your equipment and we'll evaluate it for you!

 

Q: Is it true Nikon no longer sells parts to independent repair shops?

A: Yes, that is true, hopefully they will change their policy, untill then, we are still able to get parts from various sources around the globe. WE STILL REPAIR ALL NIKONS!

 

Q: How can I view the status of my order?

A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view. If you have any questions, please feel free to email or call us.



Q: What are your shipping costs?

A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order. All shipping rates, including the final cost, are calculated based on the average packaged weight of the model in question. Please note that extremely heavy packages that significantly exceed these weight estimates may, in rare cases, result in additional shipping charges. If you contact us with your package weight, we can confirm shipping charges in advance by phone or email.

 

Have any other questions? Give us a call, send us an email, or check our Instagram @CompleteCamera, where we have live Q&A sessions every Friday!

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Security

Security of your online transaction is paramount here at Complete Camera Center. All transactions are taken over a secure server connection. You may note the https in the URL of our order submission page. This means that your information is not accessible to everyone else. Any credit card information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). The Complete Camera Center Web site uses SSL to communicate with secure browsers like Netscape and Internet Explorer. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server. Customers on a global scale can shop privately, confidently and securely.

Privacy Policy

LeZot Camera Repair takes the issue of privacy online seriously. LeZot does not disclose or sell any contact information to any outside companies or individuals. LeZot may use your email address and contact information to inform you of specials or updates from LeZot Camera Repair only.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Security

Security of your online transaction is paramount here at Complete Camera Center. All transactions are taken over a secure server connection. You may note the https in the URL of our order submission page. This means that your information is not accessible to everyone else. Any credit card information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). The Complete Camera Center Web site uses SSL to communicate with secure browsers like Netscape and Internet Explorer. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server. Customers on a global scale can shop privately, confidently and securely.

Privacy Policy

LeZot Camera Repair takes the issue of privacy online seriously. LeZot does not disclose or sell any contact information to any outside companies or individuals. LeZot may use your email address and contact information to inform you of specials or updates from LeZot Camera Repair only.